Privacy Policy

1. Introduction

AIQ Labs Limited ("we," "us," or "our") operates Answrr, an AI-powered phone receptionist and call management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

By using Answrr, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Account Information

• Name and email address
• Business name and contact information
• Billing and payment information
• Phone numbers associated with your account
• Account preferences and settings

2.2 Call Data

• Caller phone numbers and caller ID information
• Call recordings (when enabled by you)
• Call transcripts generated by our AI system
• Call duration, timestamps, and metadata
• Appointment bookings and lead information captured during calls

2.3 AI Interaction Data

• Conversation content processed by our AI agents
• Custom prompts and agent configurations you create
• Knowledge base documents you upload
• Voice preferences and AI behavior settings

2.4 Technical Data

• IP addresses and device information
• Browser type and version
• Usage patterns and feature interactions
• Error logs and performance data

3. How We Use Your Information

3.1 Service Delivery

• Provide and maintain our AI receptionist services
• Process and manage phone calls on your behalf
• Generate call transcripts and summaries
• Book appointments and capture lead information
• Personalize AI agent responses based on your configuration

3.2 Account Management

• Create and manage your account
• Process payments and billing
• Send service-related communications
• Provide customer support

3.3 Service Improvement

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Monitor and enhance system performance
• Conduct research and analytics

3.4 Legal and Safety

• Comply with legal obligations
• Enforce our terms of service
• Protect against fraud and abuse
• Respond to legal requests and prevent harm

4. Data Sharing and Disclosure

4.1 Service Providers

We share data with trusted third-party service providers who assist in operating our service:

• Twilio: Telephony and phone number management
• AI/ML Providers: Speech-to-text, text-to-speech, and language model processing
• Cloud Infrastructure: Secure data storage and processing
• Payment Processors: Billing and subscription management
• Calendar Services: Appointment scheduling integrations

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4.3 Legal Requirements

We may disclose your information when required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Retention

5.1 Retention Periods

• Account Data: Retained while your account is active and for 30 days after deletion request
• Call Recordings: Retained according to your account settings (default 90 days)
• Call Transcripts: Retained according to your account settings
• Billing Records: Retained for 7 years for legal and tax compliance
• Usage Logs: Retained for 12 months for analytics and troubleshooting

5.2 Deletion

You may request deletion of your data at any time. We will delete or anonymize your information within 30 days, except where retention is required by law or for legitimate business purposes.

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (TLS 1.3) and at rest (AES-256)
• Secure cloud infrastructure with SOC 2 compliance
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Employee security training and background checks
• Incident response and breach notification procedures

For more details about our security practices, please visit our Security page.

7. Your Rights and Choices

7.1 Access and Portability

You have the right to access your personal data and receive a copy in a portable format. You can export your call data, transcripts, and account information from your dashboard.

7.2 Correction

You can update or correct your account information at any time through your dashboard settings.

7.3 Deletion

You can request deletion of your account and associated data by contacting us at privacy@answrr.ai.

7.4 Opt-Out

• Marketing Communications: Unsubscribe via email links or account settings
• Call Recordings: Disable recording in your agent settings
• Analytics: Contact us to opt out of non-essential analytics

7.5 Regional Rights

Depending on your location, you may have additional rights under GDPR (EU), CCPA (California), PIPEDA (Canada), or other privacy laws. Contact us to exercise these rights.

8. Caller Privacy

When callers interact with your AI receptionist, the following applies:

• Callers are informed they are speaking with an AI assistant (unless you configure otherwise)
• Call recordings require appropriate consent based on your jurisdiction
• You are responsible for complying with call recording laws in your area
• Caller data is processed on your behalf as a data processor
• You control how caller data is used and retained

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including Canada and the United States. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses approved by relevant authorities
• Data processing agreements with service providers
• Compliance with applicable cross-border transfer requirements

10. Children's Privacy

Answrr is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an email notification to account holders
• Displaying a notice in your dashboard

Your continued use of Answrr after changes become effective constitutes acceptance of the updated policy.