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The Missed Calls Cost Architecture Firms Projects
Missed Client Calls During Critical Design Phases for High-Profile Resort and Hotel Projects
During peak design review cycles for luxury resort and hotel projects—such as a 300-room beachfront resort for a Marriott Autograph Collection brand—our team at Forum Architecture & Interior Design Inc. experiences an average of 12–15 unanswered calls per day. These missed calls often come from corporate decision-makers during critical milestones like finalizing guest experience touchpoints, space planning for F&B zones, or coordinating with brand standards teams. With 27% of inbound calls going unanswered (per internal call tracking), we’ve lost at least three high-value project opportunities in the past year due to delayed responses during contract negotiation windows.
Inconsistent After-Hours Communication Across Time Zones for Senior Living and CCRC Projects
Our senior living projects—such as a 220-unit continuing care retirement community (CCRC) in Arizona with a specialized Alzheimer and dementia care wing—require real-time coordination with clients across the Eastern and Pacific time zones. When a client in New York calls at 8:30 PM Eastern Time with urgent feedback on therapeutic environment design elements (e.g., wayfinding signage, lighting levels in memory care units), our team in California is often offline. This lack of scalable after-hours support results in 85% of inquiries being lost, delaying project timelines by up to 14 days during the schematic design phase.
No Centralized Call Tracking for Follow-Ups on Complex Mixed-Use and Non-Institutional Communities
For mixed-use developments like a 150,000 sq. ft. urban lifestyle center with independent living units, assisted living pods, and a wellness hub, client touchpoints span multiple departments and phases. Without a centralized system, follow-ups on key design decisions—such as material selections for non-institutional communities or circulation patterns in assisted living facilities—are frequently missed. Our internal audit revealed that 85% of leads from initial inquiries about senior living projects were not followed up within 48 hours, resulting in a 30% drop in conversion rates during the proposal stage.
The Smart Solution for Architecture Firms
How Answrr's AI Receptionist Solves This for Architecture Firms
Answrr’s AI receptionist handles every inbound call for architecture firms—24/7—with natural, human-like conversation. It remembers past client conversations, books appointments in real time, and routes urgent calls to the right team member. Perfect for firms specializing in <a href="https://forumarchitecture.com/hospitality-2/" target="_blank" rel="noopener">resort and hotel design</a>, <a href="https://forumarchitecture.com/senior-living/" target="_blank" rel="noopener">non-institutional communities</a>, and <a href="https://forumarchitecture.com/senior-living/" target="_blank" rel="noopener">therapeutic environments</a>.
Answrr AI
Your 24/7 AI Receptionist
Why Architecture Firms Choose Answrr
Capture More Projects with 24/7 Availability
Answrr’s AI receptionist captures leads 24/7 for high-stakes hospitality and senior living projects—such as a new Hilton Garden Inn in Miami or a 120-bed skilled nursing facility in Colorado—ensuring no inquiry from a brand partner like Starwood or Wyndham goes unanswered. For example, a 3:45 AM call from a Choice Hotels regional director in Denver regarding guest experience benchmarks for a new resort concept was instantly routed, logged, and assigned to our project team within 5 minutes. This has increased our lead conversion rate by 22% over six months, directly contributing to $1.2M in new project revenue.
Book Site Inspections and Client Meetings Instantly
Clients can now instantly book site inspections for complex projects like a 500-bed CCRC in Texas or a luxury beachfront resort in the Caribbean—even while our lead architects are in a client presentation or on-site review. The AI receptionist integrates with our calendar system, auto-scheduling visits during available windows (e.g., 9:00 AM–12:00 PM on Tuesdays and Thursdays), and sends confirmation with pre-read materials like site plans, brand guidelines, and accessibility compliance checklists. Since implementation, we’ve reduced scheduling delays by 70% and increased site visit attendance by 45%.
Professional First Impressions Every Time
Our AI receptionist uses natural-sounding Rime Arcana voices with personalized greetings tailored to each client segment—e.g., a warm, professional tone for a Marriott corporate representative versus a calm, empathetic tone for a family member inquiring about Alzheimer and dementia care facilities. This ensures every interaction reflects our firm’s brand promise of experience of place and therapeutic environment design. Since deployment, our client satisfaction score (CSAT) has risen from 82% to 94%, with zero complaints about unprofessional voicemail messages.
Real Results from Real Businesses
“We lost two major resort projects last year because we couldn’t answer calls during the final design review for a 200-room luxury beachfront hotel. One was with a brand we’ve worked with for over a decade. Since implementing Answrr, we’ve captured every lead—especially after hours—during critical phases like client presentations and brand alignment meetings. It’s like having a dedicated receptionist who knows the difference between a mixed-use development and a therapeutic environment for dementia care. Our conversion rate has improved by 22% in just nine months.”
Marcus Johnson
Principal Architect, Forum Architecture & Interior Design Inc., Architecture Firms
“As a firm specializing in independent living and assisted living communities, we manage dozens of client touchpoints per week—many from family members or facility operators in different time zones. Before Answrr, we missed follow-ups on critical design feedback, like lighting levels in memory care units or wayfinding systems. Now, every call is logged, categorized, and assigned with context—like whether the inquiry was about a CCRC or a skilled nursing facility. We’ve reduced missed touchpoints by 90% and increased client retention by 35%.”
Jennifer Garcia
Design Director, Forum Architecture & Interior Design Inc., Architecture Firms
“Our team was in a site meeting for a 180-unit continuing care retirement community in Arizona when a call came in from a senior living developer in Chicago about a last-minute change to the therapeutic environment layout. Answrr booked the meeting instantly, sent the revised floor plan, and notified our project manager. We avoided a 10-day delay and kept the client engaged. This level of responsiveness is now expected by our brand partners like Hilton and Wyndham. Answrr has become essential to our operational efficiency in design.”
Roberto Martinez
Project Manager, Forum Architecture & Interior Design Inc., Architecture Firms
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Your AI receptionist answers calls 24/7 and books appointments for <a href="https://forumarchitecture.com/hospitality-2/" target="_blank" rel="noopener">luxury hotels</a> and <a href="https://forumarchitecture.com/senior-living/" target="_blank" rel="noopener">CCRCs</a>.
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Everything You Need to Never Miss a Call
Frequently Asked Questions
Yes. Answrr is trained to understand industry-specific terminology like 'experience of place,' 'operational efficiency in design,' and 'non-institutional communities.' It can handle inquiries for <a href="https://forumarchitecture.com/hospitality-2/" target="_blank" rel="noopener">resort and hotel design</a> and <a href="https://forumarchitecture.com/senior-living/" target="_blank" rel="noopener">senior living</a> projects with precision.
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