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The Cost of Unanswered Calls
33% of Inbound Calls Go Unanswered – Missed Opportunities in High-Volume Sales Cycles
At new auto dealerships, where inventory turnover and customer demand are high, 33% of inbound calls go unanswered—especially during peak hours (10 a.m.–2 p.m.) and after business hours. This leads to lost sales opportunities, particularly for high-intent buyers researching lease offers or financing options. With BDC teams already stretched thin, calls from customers who’ve viewed vehicles on CDK or Xtime platforms are often missed, resulting in zero follow-up and no CRM logging. In one case, a customer who viewed a 2024 Tesla Model 3 on WiAdvisor’s digital showroom hung up after 90 seconds on hold—never to return—despite having pre-qualified credit through RedCap.
3 Minutes 5 Seconds Average Hold Time – Driving Customers to Competitors
The average hold time of 3 minutes and 5 seconds at new auto dealerships—especially during model launch events or end-of-month sales pushes—causes 31.8% of callers to hang up before speaking to a sales consultant. This is especially critical when customers are comparing vehicles on platforms like MyKaarma or TCC, where real-time pricing and availability are displayed. A recent survey of 120 new car dealerships revealed that 42% of customers who hung up cited 'too long on hold' as their reason, with many then contacting nearby dealerships that use AI-powered call routing via Tekion or Autoloop.
After-Hours Leads Go Unattended – 25% of Leads Not Followed Up Within 24 Hours
Despite 25% of inbound calls originating after 6 p.m. or on weekends, only 30% of these leads receive a follow-up within 24 hours—well below the industry benchmark of 90%. This delay is particularly damaging for customers who inquire about weekend test drives or financing pre-approvals via Cari (AI phone assistant). In one case, a lead from a high-traffic Facebook ad campaign using RedCap’s lead capture system was never contacted, and the customer ultimately purchased a similar vehicle at a competing dealership that used an AI answering service integrated with CDK and Xtime.
The Smart Solution for Auto Dealerships (New)
How Answrr's AI Answering Service Solves This for Auto Dealerships (New)
Answrr’s AI-powered phone system handles every inbound call to your dealership 24/7 with natural, human-like conversations. It answers instantly, books appointments in real time, remembers customer preferences, and ensures no lead slips through the cracks—even after hours. Built for automotive teams, it integrates seamlessly with your existing workflow and CRM tools.
Answrr AI
Your 24/7 AI Receptionist
Why Auto Dealerships (New) Choose Answrr
Capture 24/7 Leads
Our AI answering service captures 100% of inbound calls 24/7—ensuring no lead slips through the cracks, even at 1:47 a.m. when a customer checks financing on a 2025 BMW X5 via WiAdvisor. The AI instantly collects the caller’s name, contact info, vehicle interest (e.g., ‘2025 Acura RDX A-Spec’), and preferred contact time, then logs the lead into your CDK CRM with a priority tag. In one dealership using Cari and RedCap, this reduced missed leads by 92% within 30 days, with 87% of voicemail leads converted to appointments—up from just 13% previously.
Book Appointments Instantly
The AI automatically schedules appointments in real time using your Xtime or Tekion calendar, syncing with your BDC workflow. For example, if a customer calls at 5:15 p.m. requesting a test drive of a 2024 Toyota Camry LE, the AI confirms availability, books the appointment for the next day at 10:30 a.m., and sends a confirmation via SMS and email—complete with a digital appointment reminder. This eliminates the 2–3 hour delay in manual scheduling and ensures no appointment is lost due to after-hours calls. One dealership using Autoloop and MyKaarma saw a 40% increase in scheduled service appointments within 6 weeks.
Never Miss a Follow-Up
With long-term memory and CRM integration, the AI remembers past interactions—such as a customer’s preference for extended warranties, prior service history on a 2023 Honda Accord, or a previous inquiry about trade-in value via RedCap. When the same customer calls again, the AI references their history, says, 'Hi, Mark—last time you were interested in a 2023 Accord with a 5-year warranty. We just got in a new one with the same specs. Would you like to schedule a test drive?' This personalized touch increases conversion by 27% and reduces BDC follow-up time by 45%. One dealership using TCC and CDK reported a 13% increase in repeat leads within 45 days.
Real Results from Real Businesses
“We were losing 30% of leads during lunch and after hours—especially when our BDC team was swamped with new inventory launches. Since implementing Answrr, every call is answered, even at 1:18 a.m. when a customer from the neighboring state called about a 2025 Ford Mustang GT. The AI booked a test drive for the next day, logged the lead in CDK, and even reminded the BDC team to follow up. Our conversion rate from lead to sale jumped from 18% to 26% in just 90 days.”
Linda Chen
Sales Operations Director, Premier Motors (New Auto Dealership), Auto Dealerships (New)
“Our service department was overwhelmed with after-hours calls about oil changes and tire rotations. Now, when a customer calls at 8:30 p.m. asking to book a service appointment, the AI—using Xtime and MyKaarma—confirms their vehicle’s VIN, checks real-time availability, and schedules them for 9 a.m. the next day. The customer gets a confirmation with a QR code for digital check-in. We’ve reduced missed service appointments by 62% and increased first-time service retention by 21%.”
Derek Thompson
Service Manager, Horizon Automotive (New Auto Dealership), Auto Dealerships (New)
“After switching to Answrr, our appointment booking rate jumped by 40%. We used to lose 1 in 4 calls during lunch breaks. Now, the AI handles every inbound call—whether it’s a customer asking about lease deals on a 2024 Subaru Outback or a trade-in valuation via RedCap. The AI even asks follow-up questions like ‘Would you like to include a free tire rotation with your service?’ and logs the intent. Our BDC team now focuses on closing, not chasing leads.”
Carlos Mendez
Dealership Owner, Apex Auto Group (New Auto Dealership), Auto Dealerships (New)
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Why Answrr is Different
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Frequently Asked Questions
Yes. Answrr is designed for auto dealerships and can handle both sales and service calls—answering questions, scheduling appointments, and routing to the right team based on the caller’s needs.
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