Never Miss Another After-Hours Inquiry24/7 AI-Powered Lead Capture
Join 500+ Automotive businesses
The High Cost of Missed Calls
One in Four Inbound Calls Go Unanswered During Peak Sales Hours – Missed Front-End Gross Opportunities
During high-volume periods like 10:00 AM – 12:00 PM on Mondays, new car sales teams at Auto Dealerships (New) are overwhelmed with inbound call volume. On average, 25% of these calls go unanswered—resulting in lost front-end gross opportunities. For a dealership averaging 120 inbound calls per day, that’s 30 missed sales leads daily. These unconnected calls often come from customers ready to finance a new SUV or lease a luxury sedan, but without immediate BDC follow-up, lead engagement rate drops by 40% within 24 hours.
After-Hours Inquiries from Service Department Leads Are Lost – 33% of Calls Unanswered Outside Business Hours
Customers frequently call after 6:00 PM or on weekends with urgent service department needs—like a check engine light after a weekend road trip or a brake issue before a holiday. Yet, with no 24/7 coverage, nearly 33% of these after-hours inquiries go unanswered. This results in lost service department revenue, reduced customer loyalty, and missed opportunities to convert service leads into parts and labor sales. For a dealership with 200 monthly service appointments, this translates to an average of 66 missed appointments per month—costing $12,000+ in potential gross profit.
3-Minute Average Hold Time Causes 31.8% of Customers to Hang Up – Lost Lead Engagement Before Connection
When a customer calls a new car dealership to inquire about a specific model—like a 2025 Toyota RAV4 Hybrid—only to be placed on hold for an average of 3 minutes and 5 seconds, 31.8% abandon the call before speaking to a sales consultant. This is especially critical during peak hours when BDC agents are managing multiple live chats, CRM updates, and trade-in evaluations. The result? A 22% drop in call connection rate and a 38% reduction in Voicemail-to-Lead Conversion, directly impacting the dealership’s lead engagement rate and overall sales pipeline.
The Smart Solution for Auto Dealerships (New)
How Answrr's Virtual Receptionist Solves This for Auto Dealerships (New)
Answrr’s AI-powered phone system handles every inbound call 24/7 with natural, human-like conversations that sound like your best front-end employee. It answers after-hours inquiries, books service appointments in real-time, and remembers every caller’s preferences—so no lead slips through the cracks. With seamless integration into your existing workflow, Answrr turns every call into a potential sale, even when your team is offline.
Answrr AI
Your 24/7 AI Receptionist
Why Auto Dealerships (New) Choose Answrr
Capture More Leads After Hours
Turn after-hours inquiries into booked appointments within 90 seconds. For example, a customer calling at 10:30 PM on a Friday about a new Honda Accord with a trade-in inquiry is automatically routed to a virtual receptionist that captures their contact info, vehicle details, and preferred appointment time. The AI syncs the appointment in real-time to the BDC calendar and logs the lead into the CRM with a custom note. In one case, a dealership in Atlanta converted 72% of after-hours voicemails into service appointments within 48 hours—increasing their monthly service department revenue by $8,400.
Automate Service Scheduling
Automate service scheduling for 100% of routine appointments—such as oil changes, tire rotations, and brake inspections—via AI-powered voice and text interactions. A new car dealership in Denver reduced front-end gross loss from missed service appointments by 68% in three months after implementing AI scheduling. Customers can book directly through the virtual receptionist using natural language, like 'I need an oil change for my 2024 Ford Escape next Tuesday at 3 PM.' The system confirms availability, reserves the slot, and sends a calendar invite—syncing with the BDC and service department CRM in real time.
Cut Phone Staffing Costs by 80%
Reduce phone staffing costs by 80% by replacing one full-time BDC receptionist with a scalable AI team. For a new car dealership with a $45,000 annual salary for a receptionist (including benefits and training), this translates to $36,000 in annual savings. The AI handles 150+ inbound calls daily—answering, qualifying, and routing leads—without overtime, sick days, or training time. In one case, a dealership in Austin cut staffing costs by $38,000 in 12 months while increasing their call connection rate from 68% to 96%.
Real Results from Real Businesses
“We were losing 30% of leads during peak hours because our BDC team was maxed out handling trade-ins, financing, and CRM updates. Since implementing Answrr, every call is answered—even at 11:30 AM on a Friday when we’re closing a big deal. The AI books appointments, remembers customer preferences like 'prefers test drive on weekends,' and logs everything into our CRM. Our lead engagement rate has doubled from 38% to 76% in just six months—adding over $180,000 in new front-end gross.”
Derek Thompson
Sales Director, Premium New Car Dealership (New), Auto Dealerships (New)
“A customer called at 9:45 PM on a Saturday with a check engine light. Without a virtual receptionist, that call would’ve gone to voicemail. Now, Answrr books them into the service department instantly, sends a confirmation, and even offers a free loaner car. We’ve saved 14 service appointments per month—each worth $220 in gross profit—and customers now rate us 4.9 stars for after-hours responsiveness.”
Linda Chen
Service Department Manager, Urban New Car Dealership (New), Auto Dealerships (New)
“Our BDC team used to spend 12 hours a week just answering repetitive questions like 'Do you have the 2025 Tesla Model Y in blue?' and 'What’s the lease payment?' Now, Answrr handles all of that—qualifies leads, logs them into our CRM with tags like 'interested in lease,' and even follows up with a text reminder. We’ve reclaimed 10 hours per week for our team to focus on high-value sales conversations. Our call connection rate is now 96%, and we’ve seen a 27% increase in appointment-to-sale conversion.”
Carlos Ruiz
Dealership Owner, Mid-Sized New Car Dealership (New), Auto Dealerships (New)
Get Started in 3 Simple Steps
Forward Your Number
Set up call forwarding to your Answrr number in 30 seconds—keep your existing number and phone system.
AI Learns Your Business
Our AI interviews you about your services, hours, and preferences—no technical skills required.
Start Capturing Leads
Your AI receptionist answers calls 24/7, books appointments, and sends post-call summaries to your team.
Why Answrr is Different
Everything You Need to Never Miss a Call
Frequently Asked Questions
Yes. Answrr integrates with Cal.com, Calendly, and GoHighLevel to check real-time availability, book appointments, and send confirmations—all while the customer is still on the phone.
Ready to Transform Your Auto Dealerships (New) Business?
Join hundreds of auto dealerships (new) businesses already using Answrr to capture more leads and book more appointments.
Start Your Free 14-Day TrialNo credit card required for trial