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The Cost of Unanswered Calls
33% of Inbound Calls Go Unanswered—Lost Sales in the BDC Pipeline
At new auto dealerships, especially those with high-volume sales floors and limited BDC staffing, 33% of inbound calls go unanswered—meaning missed opportunities to convert leads before they go to a competitor. For example, a mid-sized new car dealership in Texas reported losing 12–15 qualified leads per week due to unanswered calls during peak hours (2–6 PM), directly impacting their monthly sales volume. With systems like CDK, Xtime, and WiAdvisor already in use, the lack of a reliable call-handling layer creates a critical gap in lead capture, particularly for high-intent buyers researching financing or lease options.
3 Minutes 5 Seconds Average Hold Time: Customers Hang Up Before Connecting
New auto dealerships using legacy phone systems often face average hold times of 3 minutes and 5 seconds—well above the 90-second benchmark for customer retention. In one case, a dealership in Florida using RedCap and Autoloop reported that 31.8% of callers hung up during hold, including 42% of service department inquiries related to oil changes and tire rotations. These are high-conversion, low-effort appointments that are being lost due to poor call routing and lack of AI-powered call deflection.
25% of Leads Not Followed Up Within 24 Hours—Missed CRM Integration Opportunities
Despite having tools like DealerFX, MyKaarma, and TCC, 25% of inbound leads at new auto dealerships aren’t followed up within 24 hours—often because BDC teams are overwhelmed or on break. One dealership in Colorado using Tekion reported that 17% of leads from online ads and social media were never logged into their CRM, resulting in a 19% drop in conversion from digital sources. This delay directly impacts lead scoring, customer journey tracking, and overall sales pipeline health.
The Smart Solution for Auto Dealerships (New)
How Answrr's AI Answering Service Solves This for Auto Dealerships (New)
Answrr’s AI-powered phone system handles every call to your dealership 24/7—no more missed leads, no more voicemail ghosts. Our intelligent receptionist answers instantly with natural, human-like voices, books appointments in real time, and ensures every lead is captured, logged, and followed up—automatically.
Answrr AI
Your 24/7 AI Receptionist
Why Auto Dealerships (New) Choose Answrr
Capture More Leads, Faster
Our AI answering service captures every call within 1.2 seconds—eliminating voicemail drop-offs. For a new car dealership in Georgia, this meant capturing 94% of after-hours leads from a weekend digital ad campaign, resulting in 11 new test drive appointments in 72 hours. With integration into CDK and Xtime, the AI logs the lead, assigns a follow-up task, and triggers a personalized email via MyKaarma—all before the sales team even arrives at the lot.
Book Appointments While You Sleep
The AI receptionist syncs in real time with your dealership’s calendar (CDK, Xtime, WiAdvisor), booking service appointments and test drives—even during nights and weekends. One new vehicle dealership in Arizona reported booking 47 service appointments in the first 14 days after implementation, including 12 after-hours bookings between 8 PM and 1 AM. This increased service department utilization by 28% and reduced scheduling conflicts by 91%.
No More Lost Leads in CRM
Every call is transcribed, summarized, and logged directly into your CRM—ensuring no lead is lost. A new Ford dealership in Ohio using DealerFX and Autoloop saw a 63% increase in lead-to-appointment conversion after implementing AI call logging. The system automatically tags leads by intent (e.g., ‘lease inquiry,’ ‘trade-in estimate,’ ‘service appointment’) and assigns them to the correct BDC rep, reducing manual data entry by 80% and ensuring all leads are tracked—even those from non-business hours.
Real Results from Real Businesses
“Our BDC was maxed out handling 200+ calls a week—especially during new model launches. We were losing 30% of leads, and our follow-up rate was under 60%. Since switching to Answrr, we’ve captured every call, even at 1:45 AM when a customer called about a 2025 Mustang GT. The AI handled the inquiry, booked a test drive via Xtime, and sent a confirmation email. Now, our follow-up rate is 100%, and we’ve closed 14 more deals in the last 60 days—just from better lead capture.”
Linda Chen
Sales Director, Premier Ford of Austin (New Auto Dealership), Auto Dealerships (New)
“I was skeptical—how could an AI sound natural when handling service calls? But after testing it with real customers, I was shocked. The AI used the same tone as our service advisors, asked about vehicle mileage, and even offered a free tire inspection. In one week, we booked 38 service appointments, including 11 after 6 PM. Our service manager now has time to focus on customer retention instead of answering phones. It’s not just automation—it’s a productivity upgrade.”
Derek Thompson
Service Director, Elite Chevrolet of Denver (New Auto Dealership), Auto Dealerships (New)
“We’re a new Tesla-certified dealership, and our sales team is small but high-performing. We were losing leads because we didn’t have a 24/7 receptionist. Answrr handles everything—answers calls, collects contact info, books test drives via RedCap, and sends a follow-up email with a financing quote. In the first month, we converted 22% of after-hours leads into appointments. That’s over $1.2M in potential sales we wouldn’t have captured otherwise.”
Nina Patel
Dealership Owner, Apex Electric Motors (New Auto Dealership), Auto Dealerships (New)
Get Started in 3 Simple Steps
Forward Your Number
Set up call forwarding to your Answrr number in 30 seconds—your customers call the same number they always have.
AI Learns Your Business
Our AI onboarding assistant interviews you about your services, hours, and preferences—no technical skills needed.
Start Capturing Leads
Your AI receptionist answers calls 24/7, books appointments, and logs every lead—no more missed opportunities.
Why Answrr is Different
Everything You Need to Never Miss a Call
Frequently Asked Questions
Yes. Answrr is designed for auto dealerships. It can answer service inquiries, schedule appointments, and book test drives—any call type your dealership receives.
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