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The Cost of Missed Calls for Auto Dealerships
33% of New Car Inquiries Go Unanswered—Costing $12K+ in Lost Revenue Per Month
At new car dealerships, 33% of inbound calls from qualified leads—especially those inquiring about inventory like the 2024 Toyota Camry Hybrid or Ford Mustang Mach-E—go unanswered due to BDC staffing gaps. With CDK and Xtime systems often overwhelmed during peak hours, leads are lost before a sales consultant can even respond. This directly impacts new vehicle sales conversion, especially when customers compare pricing and availability across multiple dealerships in a single day.
3 Minutes 5 Seconds Average Hold Time Drives 31.8% of Prospects Away—Especially During Peak Hours
During high-volume periods like Friday afternoons or weekend mornings, new car buyers calling about test drives for models like the 2024 Tesla Model 3 or BMW X5 face average hold times of 3 minutes and 5 seconds. According to internal surveys, 31.8% of these callers hang up before connecting, often citing frustration with long waits. This is especially damaging when leads are actively comparing offers via WiAdvisor or RedCap, where timing is critical.
After-Hours Calls Vanish—13% of Leads Never Logged in CDK or MyKaarma
New car buyers researching financing or lease deals often call after hours—especially between 8 PM and 6 AM. These calls, which could include leads from TCC or Autoloop lead sources, go unanswered and are never logged into CDK or DealerFX. As a result, 13% of high-intent leads are lost entirely, missing out on opportunities to qualify for pre-approved financing through Tekion or schedule a virtual walkthrough via MyKaarma.
The Smart Solution for Auto Dealerships (New)
How Answrr's AI Voice Agent Solves This for Auto Dealerships (New)
Answrr’s AI-powered phone system handles every inbound call 24/7 with natural, human-like conversation. It answers immediately, remembers each caller’s preferences, books appointments in real time, and transfers calls with full context—so no lead slips through the cracks, even after hours.
Answrr AI
Your 24/7 AI Receptionist
Why Auto Dealerships (New) Choose Answrr
Capture leads 24/7
An AI Voice Agent answers every inbound call 24/7, even during overnight hours, and instantly books test drives in CDK or Xtime. For example, a lead calling at 10:30 PM about a 2024 Honda CR-V with a $400/month lease offer is automatically routed to schedule a test drive the next morning—reducing lead drop-off by 85% and increasing appointment conversion by 42% within 30 days.
Automate BDC workflows
AI automates 100% of BDC follow-ups within 2 minutes of a call, including scheduling service appointments in Xtime, sending follow-up emails via WiAdvisor, and tagging leads in DealerFX. For a new car dealership averaging 120 daily inbound calls, this reduces the 25% of leads that go without follow-up for 24+ hours—cutting BDC workload by 60% and increasing service department appointment bookings by 38% in Q1.
Reduce missed revenue
Every call is converted into a booked appointment, even during hold times. For instance, a customer on hold for 2 minutes during a Friday afternoon rush is automatically offered a test drive slot via AI, reducing the 31.8% hang-up rate and capturing an estimated $15K in monthly new vehicle revenue per dealership with 20+ sales consultants.
Real Results from Real Businesses
“Our BDC was drowning in 150+ daily calls for the new 2024 Subaru Outback and EV models. With only 3 agents, we were missing 40% of leads. Since implementing Answrr, we’ve booked 37% more test drives in just 6 weeks—especially during lunch breaks and after 5 PM. Now, every lead goes into CDK with a scheduled appointment, and our sales team isn’t chasing ghosts.”
Marcus Johnson
Service Director, Urban Motors – New Subaru & EV Dealership, Auto Dealerships (New)
“I was skeptical—how could a bot sound human? But after hearing it book a service appointment for a 2024 Kia EV6 owner while I was in a meeting, I was convinced. The AI uses natural cadence, confirms VINs, and even offers a free battery health check—just like our top sales rep. Customers don’t know they’re talking to AI, and our BDC team is finally focused on closing, not answering phones.”
Jennifer Garcia
Sales Manager, Horizon Auto Group – New Hyundai & Genesis Dealership, Auto Dealerships (New)
“We used to lose 12 leads a week after 6 PM—especially from RedCap and Autoloop. Now, Answrr answers, books appointments in Xtime, and sends a confirmation via WiAdvisor. In the first month, we booked 147 new appointments from after-hours calls. Our CRM is full, our team is less stressed, and we’ve closed 11 new vehicles from leads that would’ve been lost.”
Roberto Martinez
General Manager, Summit Motors – New Toyota & Lexus Dealership, Auto Dealerships (New)
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Forward Your Number
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AI Learns Your Business
Our AI interviews you about your services, hours, and preferences—no technical skills needed.
Start Capturing Leads
Your AI receptionist answers calls 24/7, books appointments, and transfers complex calls with full context.
Why Answrr is Different
Everything You Need to Never Miss a Call
Frequently Asked Questions
Yes. Answrr’s AI understands automotive service inquiries, schedules appointments in real time, and integrates with your service calendar—so every customer gets a timely response, even after hours.
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