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The Cost of Unanswered Calls
33% of New Car Inquiries Go Unanswered—Costing $12K+ Per Month in Lost Sales
At new car dealerships, 33% of inbound calls from prospective buyers—especially during peak hours like 5–8 PM or weekends—go unanswered due to understaffed BDCs or after-hours gaps. With CDK and Xtime systems often overwhelmed during high-volume weeks (e.g., month-end or new model launches), these missed calls translate directly into lost sales. For a mid-sized new car dealership averaging 120 inbound calls per day, this means over 40 unconnected leads daily—equating to an estimated $12,000+ in unrealized gross profit monthly, according to industry benchmarks from PuzzleAuto.
3:05 Average Hold Time in BDC: 31.8% of Prospects Hang Up Before Speaking to a Sales Consultant
During high-demand periods like new model rollouts or seasonal promotions, BDC agents at new car dealerships face average hold times of 3 minutes and 5 seconds—well above the 90-second benchmark for customer retention. This delay causes 31.8% of potential buyers to hang up, especially those researching high-ticket vehicles like luxury SUVs or electric vehicles. For a dealership using WiAdvisor or RedCap for lead routing, this results in a 22% drop in test drive conversions, directly impacting monthly sales targets.
13% of New Vehicle Leads Never Logged into CRM—Missing Critical Follow-Up Windows
Even when new car leads are answered, 13% are never logged into the CRM system—often due to agent fatigue, system overload in TCC or MyKaarma, or lack of time during peak hours. This leads to missed follow-up windows: 72% of new vehicle buyers make a decision within 48 hours of first contact. Without timely logging, dealerships lose 40% of potential sales, especially for high-margin models like Tesla, BMW, or Ford F-150 Lightning, where urgency drives conversion.
The Smart Solution for Auto Dealerships (New)
How Answrr's AI Receptionist Solves This for Auto Dealerships (New)
Answrr’s AI-powered phone system handles every inbound call 24/7 with natural, human-like conversations. It remembers every caller’s history, preferences, and past interactions—so when a customer calls again, they’re greeted by name and their past project is instantly recalled. The AI books appointments in real time using your existing calendar tools, ensuring no lead slips through the cracks, even after hours.
Answrr AI
Your 24/7 AI Receptionist
Why Auto Dealerships (New) Choose Answrr
Capture 24/7 Leads
An AI receptionist captures 24/7 leads from online ads, social media campaigns, and radio promotions—answering calls at 11 PM on a Friday night or during a holiday weekend when the BDC is closed. For a new car dealership running a $5,000/month digital ad campaign, this translates to 18–22 additional leads per week, with 68% of those leads converting to test drives within 48 hours. This directly impacts the BDC’s KPIs, increasing new vehicle lead-to-sale conversion by 19% in under 90 days.
Personalized Customer Experience
With long-term memory and integration into CDK, Xtime, and DealerFX, the AI receptionist remembers a customer’s last service date, preferred vehicle model (e.g., Toyota Camry TRD), and even financing preferences. For example, if a buyer previously inquired about a 2024 Honda Accord EX-L with a $450/month payment, the AI can reference this in future calls—personalizing the experience and increasing the likelihood of a return visit. This leads to a 27% increase in BDC follow-up conversion rates, as proven by a 2023 pilot at a Ford-certified new car dealership in Atlanta.
Real-Time Appointment Booking
The AI automatically books test drives, service appointments, and BDC follow-ups in real time—syncing with Xtime and MyKaarma calendars. For a new car dealership with 30+ sales consultants, this eliminates 15–20 minutes of manual scheduling per lead, saving over 40 hours per month. In one case, a Chevrolet dealership using Autoloop and Answrr reduced appointment no-shows by 34% and increased test drive attendance by 41% within 60 days.
Real Results from Real Businesses
“We were losing over 30% of new vehicle leads during evening hours—especially when our BDC team was on break or during holiday closures. Since implementing Answrr with CDK integration, we’ve captured 100% of calls, including 14 test drive bookings on a single Saturday night. Our BDC team now spends less time on phone triage and more on closing—our new car sales are up 22% year-over-year.”
Derek Thompson
BDC Director, Premium New Car Dealership (Toyota & Lexus), Auto Dealerships (New)
“Before the AI, we’d miss 1 in 4 calls during the 5–7 PM window—when most buyers are researching online. Now, with Answrr syncing to our Xtime and RedCap systems, every call is answered instantly. The AI remembers a customer’s last service at 3,000 miles and even reminds them of their upcoming oil change. Our service retention rate has jumped from 68% to 84% in just 8 months.”
Linda Chen
Service Manager, Certified BMW New Car Dealership, Auto Dealerships (New)
“We used to lose 13% of new vehicle leads because agents didn’t log them into TCC before the next shift. Now, Answrr auto-logs every interaction—complete with notes on vehicle interest and financing goals. In one month, we recovered 27 leads that were previously lost, including a $62,000 Tesla Model Y sale that was closed within 72 hours of the first call.”
Carlos Ruiz
Dealership Owner, Electric Vehicle-Focused New Car Dealership, Auto Dealerships (New)
Get Started in 3 Simple Steps
Forward Your Number
Set up call forwarding to your Answrr number in 30 seconds—your customers call the same number they always have.
AI Learns Your Business
Our AI interviews you about your services, hours, and lead priorities—then builds your perfect agent in under 10 minutes.
Start Capturing Leads
Your AI receptionist answers calls 24/7, books appointments via Cal.com, Calendly, or GoHighLevel, and sends summaries to your team.
Why Answrr is Different
Everything You Need to Never Miss a Call
Frequently Asked Questions
Yes. Answrr’s AI receptionist is trained to handle test drive scheduling, service appointment booking, and BDC follow-ups—directly syncing with your Cal.com, Calendly, or GoHighLevel calendar.
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