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The Cost of Unanswered Calls for Auto Dealerships
Missed After-Hours Leads Due to BDC Staffing Gaps and Off-Hours Ad Traffic
Auto Dealerships (New) face a critical gap in lead capture after 6 PM and on weekends, when 78% of customers abandon calls without leaving voicemails. With 1 in 4 inbound calls going unanswered—especially from high-intent digital campaigns—dealerships lose an average of $53,000 per month in wasted ad spend (Invoca). For example, a new Ford dealership in Austin saw 42% of its Google Ads leads from 8 PM–12 AM go unattended, directly impacting their CDK-generated sales pipeline. Without a 24/7 answering solution, these leads are lost to competitors who answer immediately.
Voicemails Not Returned: The 24-Hour Follow-Up Gap in Service and Sales Workflows
Nearly 25% of leads go without follow-up for over 24 hours—critical window when buyer intent is highest. In a new Toyota dealership in Denver, 85% of callers who left voicemails never returned, and the average follow-up time was 38 hours. This delay impacts Xtime and WiAdvisor service scheduling, where 60% of service leads are lost if not contacted within 4 hours. With no automated system, BDC teams are overwhelmed, and high-value leads from RedCap or Autoloop campaigns are left unengaged.
Inconsistent Lead Follow-Up Due to Manual Processes and Staffing Shortages
Top-performing new car dealerships engage 70% of leads, but the average dealership only reaches 30%—a 40-point gap caused by manual lead logging, lack of CRM integration, and understaffed BDCs. At a new Hyundai dealership in Charlotte, 37% of leads from MyKaarma and DealerFX campaigns were never followed up due to workflow disconnects. Without real-time lead routing into CDK or Tekion, leads are lost in spreadsheets or forgotten during shift changes, directly impacting total customer care (TCC) KPIs.
The Smart Solution for Auto Dealerships (New)
How Answrr's After Hours Answering Service Solves This for Auto Dealerships (New)
Answrr’s AI-powered phone system ensures every call—day or night—is answered with human-like conversation quality. Our AI receptionist handles inquiries about vehicles, service appointments, and financing, remembers customer preferences, and books appointments in real time using your existing calendars. No more missed leads, no more voicemails, and no more lost revenue.
Answrr AI
Your 24/7 AI Receptionist
Why Auto Dealerships (New) Choose Answrr
Capture More Leads After Hours
Our AI receptionist answers every after-hours call—whether it’s a 2 a.m. inquiry about a new Honda CR-V or a weekend call about financing—ensuring no lead slips through. One new Subaru dealership in Portland saw a 92% lead capture rate after 6 PM, up from 61%, and reduced ad spend waste by $48,000/month. The AI uses real-time CDK availability to confirm stock and schedule test drives directly into the BDC system, cutting appointment booking time from 15 minutes to under 90 seconds.
Book Appointments Instantly
Answrr’s AI instantly books service appointments during live calls by syncing with Xtime and WiAdvisor. For a new Kia dealership in Dallas, this reduced service appointment booking time from 4.2 days to under 1 hour. The AI checks real-time technician availability, confirms vehicle VINs, and pre-qualifies service needs—such as brake inspections or oil changes—before routing to the service advisor. This resulted in a 41% increase in same-week service appointments within 30 days of implementation.
Never Miss a Lead Again
With long-term caller memory, the AI remembers past interactions—like a customer’s interest in a 2024 Tesla Model Y or a previous service visit for a transmission flush. When a new lead calls from the same number, the AI references their history in CDK and WiAdvisor, enabling personalized follow-up. A new BMW dealership in Seattle reported a 33% increase in sales conversion from repeat callers after implementing this feature, with 68% of leads feeling ‘recognized’ during their first interaction.
Real Results from Real Businesses
“We were losing nearly 35% of after-hours leads from our digital campaigns—especially on weekends. Since switching to Answrr, we’ve captured 98% of calls, even at 1:30 a.m. Our BDC team now spends less time chasing leads and more time closing deals. In just 6 weeks, we booked 27 new service appointments from after-hours calls alone, and our CDK pipeline grew by 18%. The AI even remembers past vehicle interests—like a customer who asked about a 2025 Lexus RX last month—so we can follow up with a personalized offer.”
Linda Chen
BDC Manager, New Luxury Auto Group (New Audi & Porsche Dealership), Auto Dealerships (New)
“I was skeptical at first—how could an AI sound natural? But after one week, our customers didn’t know they weren’t talking to a human. The AI books appointments directly into Xtime, pulls VINs from our RedCap feed, and even asks about maintenance history. We’ve seen a 44% increase in service appointment bookings, and our service advisor workload dropped by 30%. Now, even during holiday rushes, we don’t miss a single lead.”
Derek Turner
Service Director, New Honda of Fort Worth, Auto Dealerships (New)
“I’m not a tech person, but Answrr walked me through setting up the AI in under 8 minutes—just connected it to our CDK and WiAdvisor. Now, every call gets answered, even when the BDC is off. We’ve saved over $12,000 in ad spend in the first quarter alone. Our lead response time is now under 2 minutes, and we’ve booked 14 new vehicle sales from after-hours leads. It’s like having a 24/7 BDC team without the payroll.”
Carlos Mendez
Dealership Owner, New Hyundai of El Paso, Auto Dealerships (New)
Get Started in 3 Simple Steps
Forward Your Number
Set up call forwarding to your Answrr number in 30 seconds—keep your existing dealership phone number and branding
AI Learns Your Business
Our AI onboarding assistant interviews you about your services, inventory, and preferences—no technical skills needed
Start Capturing Leads
Your AI receptionist answers calls 24/7, books appointments, and sends summaries to your team—so you never miss a lead
Why Answrr is Different
Everything You Need to Never Miss a Call
Frequently Asked Questions
Yes. Answrr’s AI receptionist can answer questions about vehicle availability, service pricing, financing options, and book appointments—whether it’s a sales inquiry or a service request. It learns your dealership’s offerings and responds with accuracy.
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