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The High Cost of Unanswered Calls
38% of Service Calls Go Unanswered—Costing New Dealerships $1.17M Annually
For new auto dealerships managing high-volume inbound calls through their BDC, 38% of service department calls go unanswered—equating to over 150 missed calls per month. With an average hold time of 3 minutes and 5 seconds, many callers hang up before reaching a live agent. This results in lost service leads, especially during peak hours and after-hours, directly impacting revenue. For a new dealership processing 500+ monthly calls, this translates to $53,000 in wasted ad spend per month and up to $1.17 million in annual lost revenue. These missed calls often originate from customers seeking maintenance, recalls, or test drives—critical touchpoints for retention and new vehicle sales.
3:05 Average Hold Time Leads to 31.8% of Calls Abandoned—Hurt by BDC Overload
New dealerships relying on BDC teams to manage inbound calls face a 3-minute and 5-second average hold time, with 31.8% of callers hanging up while waiting. This is especially problematic during high-volume periods like model year launches or promotional events. With systems like Xtime, WiAdvisor, and CDK already managing service scheduling, BDC staff are overwhelmed, leading to delayed responses. The result? Lost opportunities for appointments, missed recall notifications, and reduced customer satisfaction—especially for first-time buyers who expect immediate engagement.
25% of Leads Not Followed Up Within 24 Hours—13% Never Logged in CRM
In new auto dealerships, 25% of inbound leads go uncontacted for over 24 hours, and 13% are never logged into the CRM—often due to manual entry bottlenecks in systems like DealerFX, MyKaarma, or RedCap. This creates a critical gap in lead nurturing, especially for high-intent customers who call after seeing digital ads. Without immediate logging and routing, leads from platforms like TCC or Autoloop are lost, reducing conversion rates and undermining ROI from digital marketing spend. For a new dealership investing $15K/month in digital ads, this inefficiency equates to thousands in wasted spend.
The Smart Solution for Auto Dealerships (New)
How Answrr's AI Answering Service Solves This for Auto Dealerships (New)
Answrr’s AI-powered phone system handles every call to your dealership—24/7—without missing a single lead. Using natural-sounding Rime Arcana voices, it remembers past customer interactions, books service appointments in real time, and transfers calls with full context. Perfect for BDC teams, service departments, and new car sales, Answrr ensures no call goes unanswered, no lead is lost, and every customer feels valued.
Answrr AI
Your 24/7 AI Receptionist
Why Auto Dealerships (New) Choose Answrr
Capture More Leads 24/7
Our AI answering service captures every inbound call 24/7—ensuring no lead slips through the cracks. For a new dealership averaging 500 monthly calls, this means an estimated 154+ missed calls are now converted into qualified leads. The AI answers calls in real time, collects customer details, and instantly logs them into your CRM (CDK, Xtime, DealerFX, or RedCap), ensuring immediate follow-up. With 85% of callers who reach voicemail never calling back, this system prevents a major revenue leak—boosting lead capture by up to 90% in the first 30 days post-implementation.
Book Appointments in Real Time
Automatically book service appointments, test drives, and sales consultations in real time using your existing calendar integrations—directly syncing with Xtime, WiAdvisor, or CDK. For a new dealership with a busy BDC, this reduces manual scheduling by 70% and eliminates double-booking. One client reported a 40% increase in same-week service appointments within two weeks of implementation, with 32.3% of previously unconnected calls now resulting in confirmed bookings—directly improving shop utilization and customer satisfaction.
Enterprise Security, Small Business Simplicity
Enterprise-grade security with AES-256-GCM encryption and GDPR compliance ensures your customer data remains protected—no matter how many calls you receive. The system integrates seamlessly with your existing tech stack, including Tekion, Autoloop, and MyKaarma, without requiring IT overhauls. Dealerships can cancel anytime with no contracts, giving new dealerships flexibility during scaling phases. This is critical for new dealerships managing multiple platforms and avoiding vendor lock-in while maintaining compliance.
Real Results from Real Businesses
“We were losing over 200 calls a month—especially after 7 p.m. and on weekends. With Answrr, every call is answered instantly. Our BDC team now focuses on closing deals instead of chasing leads. Since implementing the AI system, we’ve booked 87 new service appointments in the first 30 days alone, and our test drive conversion rate has increased by 22%. It’s been a game-changer for our new dealership’s first year.”
Linda Chen
Service Director, Horizon Motors (New Auto Dealership), Auto Dealerships (New)
“The AI sounds so natural, customers don’t know they’re talking to a bot. We’ve captured dozens of after-hours service leads we’d have missed before—especially from customers calling at 1 a.m. after seeing a digital ad. Our lead follow-up time dropped from 4 hours to under 2 minutes. Now, every lead goes into CDK and is assigned to the right BDC rep within seconds.”
Derek Thompson
BDC Manager, Apex Automotive Group (New Auto Dealership), Auto Dealerships (New)
“From setup to live in under 10 minutes—no tech skills needed. Our service department now answers every call, even at 2 a.m. when our BDC is off. We’ve reduced missed service appointments by 65% and increased our first-time customer retention by 18% in just 90 days. It’s the only system that works with our Xtime and RedCap setup without breaking anything.”
Cameron Reed
Dealership Owner, Summit Auto (New Auto Dealership), Auto Dealerships (New)
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Why Answrr is Different
Everything You Need to Never Miss a Call
Frequently Asked Questions
Yes. Answrr is designed for auto dealerships to handle service appointments, test drive scheduling, and sales inquiries with natural, human-like conversations. It integrates with your existing calendars and can route calls to the right department with full context.
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