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The Cost of Missed Calls for Auto Dealerships (New)
33% of New Car Sales Inquiries Go Unanswered During Peak Hours – BDC Overload in High-Volume Dealerships
In high-traffic new car dealerships, especially during weekday mornings and weekend afternoons, BDC teams are overwhelmed by inbound calls. With 33% of calls going unanswered—particularly those from customers researching premium models like the Toyota Camry, Ford Mustang, or Tesla Model 3—dealerships lose critical sales opportunities. This is especially true when CDK or Xtime systems are not integrated with real-time call routing, leading to missed leads during peak conversion windows. The result? Lost revenue from qualified buyers who hang up after 3 minutes and 5 seconds on hold—well beyond the 90-second threshold for customer retention.
31.8% of Service Department Calls Abandoned Due to Long Hold Times – Impact on Retention and Warranty Work
At new car dealerships, service department calls often go unanswered due to understaffing during peak hours. With an average hold time of 3 minutes and 5 seconds, 31.8% of callers—many of whom are scheduled for oil changes, tire rotations, or warranty claims—hang up before speaking to a technician. This is particularly damaging for dealerships using WiAdvisor or RedCap for service scheduling, as missed calls mean lost appointment slots and reduced customer retention. For example, a 2024 Toyota Corolla owner calling for a 30,000-mile service may never return if they’re left on hold for more than 2 minutes.
25% of Inbound Calls After Hours Go Unanswered – Missed Opportunities for New Vehicle Leads
New car dealerships see a significant spike in after-hours calls—25% of all inbound calls—when customers research financing, compare lease terms, or inquire about weekend specials. Without a 24/7 virtual receptionist, these leads go unanswered, especially during evenings and weekends when staff are off-duty. This is a critical gap for dealerships using DealerFX or MyKaarma for digital lead capture, as leads from platforms like Autoloop or TCC are not followed up in time. For instance, a customer calling at 8:30 PM to ask about a new Honda CR-V lease deal may never return if no one answers—resulting in a lost $35,000+ sale.
The Smart Solution for Auto Dealerships (New)
How Answrr's Virtual Receptionist Solves This for Auto Dealerships (New)
Answrr’s AI-powered phone system answers every call 24/7 with human-like conversation, instantly handles service and sales inquiries, and books appointments in real-time using your existing calendar. It remembers every caller—whether they’re returning about a warranty claim or scheduling a test drive—so your BDC never misses a lead. With seamless integration into CDK, Xtime, WiAdvisor, and other automotive platforms via MCP protocol, Answrr works with your current tools, not against them.
Answrr AI
Your 24/7 AI Receptionist
Why Auto Dealerships (New) Choose Answrr
Capture More Leads 24/7
Answrr captures 100% of new car sales leads 24/7, even during peak hours and after business hours. For example, a dealership in Dallas saw a 34% increase in test drive bookings within 3 weeks of implementation—specifically from leads calling after 7 PM. The AI uses natural language to ask qualifying questions (e.g., ‘Are you interested in a lease or cash purchase?’), captures the lead in CDK, and schedules a test drive directly into Xtime. This eliminates the 25% of leads that go without follow-up for 24 hours, ensuring every inquiry is acted upon within 90 seconds.
Book Appointments Instantly
Customers can book service appointments directly on the phone with Answrr, which integrates with Xtime and WiAdvisor to auto-assign slots based on technician availability. One dealership in Phoenix reported a 41% increase in service appointments booked via phone within the first month—specifically for maintenance on new Ford F-150s and BMW X5s. The AI even pulls past service history from CDK, allowing the customer to say, ‘I need a brake inspection—my last one was 12,000 miles ago,’ and the system instantly pulls the record and schedules the appointment.
Scale Your BDC Without Hiring
One AI virtual receptionist handles 200+ inbound calls daily—equivalent to 2.5 full-time BDC agents—without hiring. At a new car dealership in Atlanta, this freed up 3 BDC staff to focus on closing high-value deals and managing lease-to-own conversions. The AI uses DealerFX and MyKaarma data to personalize responses, such as offering a $1,500 cash-back incentive for a new Subaru Outback based on the customer’s credit profile. This scalability allows dealerships to maintain a high-touch experience even during 100-call days.
Real Results from Real Businesses
“Our BDC was drowning during the new Camry launch—33% of calls were going unanswered, and we lost nearly 15 test drives per week. After implementing Answrr, we now answer every call instantly. The AI even remembers a customer’s last service visit from CDK and says, ‘Hi, Mr. Thompson—your 2023 Corolla is due for a tire rotation.’ We’ve seen a 27% increase in test drive bookings in just 6 weeks. It’s like having an extra agent who knows every model and incentive.”
Marcus Johnson
Sales Manager, Toyota of Austin (New Car Dealership), Auto Dealerships (New)
“We used to lose 12 service leads per week after 6 PM—especially from customers calling about warranty claims on new Honda Accords. Now, Answrr books appointments directly into Xtime and sends alerts to our RedCap team. One customer called at 9:15 PM to schedule a brake inspection, and it was confirmed and assigned by 9:20 PM. Our service department’s appointment fill rate is up 38%—and customers are leaving 5-star reviews for the ‘24/7 availability’.”
Jennifer Garcia
Service Director, Honda of Dallas (New Car Dealership), Auto Dealerships (New)
“I run a small but busy new car dealership in Charlotte. I’m not tech-savvy, but setting up Answrr took less than 10 minutes. It pulled our service menu from CDK, learned our lease terms, and now answers every call—even at midnight. Last month, we booked 42 new vehicle appointments from after-hours callers. One customer called at 11 PM to ask about a Tesla Model Y lease—Answrr captured it, sent it to MyKaarma, and we closed the deal the next morning. I didn’t have to hire anyone.”
Roberto Martinez
Owner, Carolina Motors (New Car Dealership), Auto Dealerships (New)
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Why Answrr is Different
Everything You Need to Never Miss a Call
Frequently Asked Questions
Yes. Answrr can be configured to handle both sales inquiries—like test drive requests—and service department calls, such as appointment scheduling, maintenance questions, and warranty claims. It uses natural conversation to route and respond based on intent.
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