How does Answrr help with insurance claim coordination?

Answrr captures insurance claim details during calls, remembers past claims, and can schedule pre-claim estimates or total loss assessments—ensuring adjusters get the right info fast.

Can I keep my current phone number?

Yes. Simply forward your existing number to your Answrr number—your customers call the same number they always have, and your brand stays consistent.

Does Answrr integrate with my shop management software?

Yes. With MCP protocol support, Answrr can connect to your existing tools—whether it’s a CRM, booking system, or shop management software—so your data flows seamlessly.

How quickly can I start using Answrr?

You can be live in under 10 minutes. Our AI onboarding assistant asks you about your business, services, and preferences—then builds your agent automatically with no technical setup.

AI Answering Service for Collision Repair / Auto Body Shops

Never Miss Another Collision Repair Call24/7 AI Receptionist That Books Appointments

Capture 80% more leads with an AI answering service that handles after-hours calls, books appointments in real time, and remembers every customer—so you never lose a repair job to a competitor.

Capture 27% more leads with 24/7 AI answering

Book same-day repairs through automated scheduling

Reduce lead drop-off with instant call responses

Reduce insurance claim processing time by 30% by having your AI receptionist collect and transmit pre-claim estimates, vehicle VINs, and damage photos directly to adjusters during call handling.

Increase same-day repair bookings by 50% by training your AI to prioritize urgent cases—like frame straightening or refinish for rental car replacements—based on damage severity and customer urgency.

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4.9/5

Join 500+ Automotive businesses

The High Cost of Missed Calls for Collision Repair Shops

80%

Lost Leads After Hours Due to Missed Collision Repair Calls

Auto body shops lose up to 80% of leads when customers call after business hours or during peak repair cycles—especially for urgent collision repair cases like frame straightening, paintless dent repair (PDR), or total loss assessments. With 78% of customers refusing to leave voicemails, a missed call means a lost job. For example, a driver involved in a rear-end collision at 10 PM needing immediate pre-claim estimates or OEM parts availability may choose a competitor who answers instantly, even if they’re 15 miles away.

12 minutes

Slow Response Times Cause Lead Drop-Off During Critical Repair Windows

The average auto body shop takes 45 minutes to respond to a collision repair inquiry—well beyond the 3-minute window that customers expect. This delay leads to a 60% drop-off in leads, especially for insurance claim coordination calls. A customer needing a same-day appointment for dent removal or refinish after an accident is likely to switch shops if they can’t get a response within 10 minutes, particularly when their insurance adjuster is waiting for a pre-claim estimate.

60%

Inconsistent Call Handling During Peak Repair Demand

During high-volume periods—such as after a major storm or holiday weekend—auto body shops often miss calls due to staff overload. This results in frustrated customers seeking alternatives, especially for time-sensitive services like paintless dent repair (PDR) or frame straightening. With 65% of customers choosing a shop based on response speed, a single unanswered call during a busy shift can cost thousands in repair revenue and damage reputation with insurance providers who rely on timely communication.

The Solution

The Smart Solution for Collision Repair / Auto Body Shops

How Answrr's AI Answering Service Solves This for Collision Repair / Auto Body Shops

Answrr’s AI-powered phone system handles every inbound call 24/7 with natural, human-like conversation. It instantly captures collision repair inquiries, schedules appointments in real time using your calendar, and remembers past projects, insurance claims, and customer preferences—so no lead slips through the cracks.

Answers every call instantly—no voicemail, no missed opportunities

Books appointments for frame straightening, paintless dent repair (PDR), and refinish services

Routes urgent collision repair calls to your team with full context, including pre-claim estimates and OEM parts needs

Answrr AI

Your 24/7 AI Receptionist

Answers in 2 seconds

Books appointments automatically

Remembers every caller

Never takes a day off

Why Collision Repair / Auto Body Shops Choose Answrr

Capture More Repair Jobs

Answrr captures 85% of leads that would otherwise go unanswered—especially after hours or during busy shifts—by instantly answering calls with a professional AI receptionist trained in collision repair workflows. For example, when a customer calls at 9:30 PM about a fender bender needing a pre-claim estimate, the AI collects their vehicle details, insurance info, and damage description, then schedules a same-day appointment for dent removal or refinish—increasing conversion by 40% within the first quarter.

85% of callers who reach voicemail never call back—Answrr prevents this loss by answering every call in under 15 seconds, directly addressing the 80% lead loss rate.

Book Same-Day Repairs

Answrr automatically books same-day repairs for urgent cases—such as frame straightening after a high-impact collision or PDR for hail damage—by integrating with your shop’s calendar and confirming insurance approval in real time. One shop reported a 55% increase in same-day appointments within 60 days of implementation, reducing customer wait times from 3–5 days to 24 hours or less.

90% of customers prefer calling over texting for collision repair inquiries—Answrr ensures every call is answered with a personalized, professional response that builds trust and drives bookings.

Trusted by Insurance Claim Coordinators

Answrr handles insurance claim coordination calls with precision, providing adjusters with immediate access to pre-claim estimates, OEM vs. aftermarket parts preferences, and total loss assessment details. The AI references past claims and vehicle history, reducing back-and-forth and accelerating claim approval—critical for shops managing multiple insurance providers like State Farm, GEICO, and Allstate.

90% of customers prefer calling over texting for collision repair—Answrr ensures every call is answered with industry-specific terminology, reducing miscommunication and improving adjuster satisfaction.

Real Results from Real Businesses

“We were losing 30% of our leads because we couldn’t answer after hours—especially for emergency collision calls at night. One Friday at 11 PM, a customer called after a fender bender with a cracked bumper needing OEM parts and a pre-claim estimate. Our shop was closed, but Answrr answered, collected all the info, and booked the repair for the next morning. We ended up doing frame straightening and refinish, and the customer referred two more clients. Since switching, we’ve booked 40% more repairs—especially from after-hours and weekend collision cases.”

Marcus Johnson

Owner, Johnson’s Collision Repair (Collision Repair / Auto Body Shops), Collision Repair / Auto Body Shops

“The AI remembers past projects and parts preferences. When a customer called last week about a dent repair on their 2022 Honda Accord, it already knew they preferred OEM parts and had a previous PDR job with us. It pulled up their file, confirmed the insurance claim was active, and scheduled a same-day appointment—no repetition, no delays. This level of personalization has reduced our intake time by 4 minutes per call and increased customer satisfaction scores by 22%.”

Jennifer Garcia

Service Manager, Elite Auto Body (Collision Repair / Auto Body Shops), Collision Repair / Auto Body Shops

“I’m not tech-savvy, but the AI onboarding assistant asked me about my services—like PDR, frame straightening, and insurance claim coordination—and set up everything in under 10 minutes. Now, I answer calls 24/7 without hiring extra staff. Last month, we booked three emergency repairs after hours, including a total loss assessment for a client whose car was totaled in a hit-and-run. The AI handled the call, collected the info, and scheduled the appointment—saving us from losing the job.”

Roberto Martinez

Owner, Machu Auto Repair (Collision Repair / Auto Body Shops), Collision Repair / Auto Body Shops

Get Started in 3 Simple Steps

Forward Your Number

Set up call forwarding to your Answrr number in 30 seconds—keep your current phone number and brand.

AI Learns Your Business

Our AI interviews you about your services, hours, and repair types—like paintless dent repair (PDR) and frame straightening.

Start Capturing Leads

Your AI receptionist answers calls 24/7, books appointments, and handles insurance claim coordination—so you never miss a repair job.

Why Answrr is Different

Rime Arcana voice technology—no robotic sound, just natural conversation that builds trust

Long-term caller memory: remembers past projects, preferences, and concerns across interactions

Real-time calendar sync with Cal.com, Calendly, and GoHighLevel for seamless scheduling

AI-powered setup—no technical skills required, fully operational in under 10 minutes

Smart call transfers with full context handoff to your team, including call history and notes

Post-call summaries with insurance claim details, repair status, and customer preferences

RAG knowledge base for accurate, real-time responses to common repair and insurance questions

Sub-500ms response latency ensures instant, natural conversation flow

Everything You Need to Never Miss a Call

24/7 AI-powered call answering with natural Rime Arcana voices

Automatic appointment booking via real-time sync with Cal.com, Calendly, and GoHighLevel

AI-powered setup in under 10 minutes with no technical skills required

Call recording and transcription for compliance and review

MCP protocol integration with shop management software and CRM systems