Never Miss a Critical Client Call—Even at 2 AM24/7 AI Receptionist That Understands Medical Malpractice Cases

“We lost three clients in one month because we weren’t answering calls after 6 PM. Since implementing the 24/7 answering service, we’ve captured 14 new cases—six involving surgical errors and eight related to premature birth injuries. One case, a mismanaged delivery leading to Erb’s palsy, was booked within 18 minutes of the initial call. We filed the complaint before the 2-year statute of limitations expired and settled for $380,000. The AI receptionist even reminded the family about the importance of preserving medical records—something our intake team used to forget.”

“I was skeptical about AI handling cases involving complex medical negligence—especially when a patient’s story includes expert witness testimony and standard of care deviations. But the system routes calls based on keywords like 'surgical error,' 'wrong-site surgery,' or 'informed consent,' and even reminds callers of the statute of limitations. We’ve seen a 50% increase in after-hours consults. One family called at 1:47 AM after their child suffered a brain injury during a C-section. The system booked a consultation for 7:30 AM, and we secured the case before the hospital destroyed the original anesthesia logs.”

“As a birth injury specialist, I know that every minute counts. The AI receptionist doesn’t just answer calls—it remembers details like ‘premature birth at 28 weeks’ or ‘failed resuscitation’ and routes them to the right attorney. In the past quarter, we’ve captured 9 cases from after-hours calls, including one where the mother was misinformed about the risks of a C-section. We’re now preparing expert witness testimony and have already received a $275,000 settlement offer. The system even reminded the family to preserve the fetal monitoring strip—critical evidence for our res ipsa loquitur argument.”