Never Miss an Urgent Call from a Senior Client24/7 AI answering for elder law emergencies

“Last winter, a client’s daughter called at 1:18 a.m. after her father suffered a fall and couldn’t communicate his wishes. Our AI answered, asked about his existing advance directives, confirmed he had a durable power of attorney, and booked an emergency consultation for 8 a.m. the next day. We were able to initiate a guardianship process before he was admitted to a nursing home—saving him from Medicaid penalties and preserving his autonomy. Without the AI, we’d have missed that call entirely.”

“We used to lose 40% of leads because families called after hours and found our voicemail. Now, our AI handles 80% of after-hours calls—especially those about care transitions after hospital discharge. It remembers prior conversations, so if a client calls about a Special Needs Trust, it pulls up their last interaction and avoids asking the same questions twice. Our team saves 12 hours a month just on repeat intake.”

“During a holiday weekend, a client called at 3:45 a.m. needing help with a Medicaid spend-down period before a nursing home admission. The AI guided them through the initial intake, collected income and asset details, and scheduled a video consultation for 9 a.m. the next day. We secured the client’s Medicaid eligibility in under 72 hours—something that would have taken 10+ days without AI. This is now our standard for crisis response.”