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The Critical Challenge for Permit Expediters in Cheyenne
Clients Struggle with OpenGov Claim Code Activation During Digital Transition
With the City of Cheyenne’s Building Division transitioning to digital-only permitting via the OpenGov platform on June 12, 24% of existing contractors have failed to claim their accounts within the first 72 hours due to confusion around claim codes. Many expediters report clients calling repeatedly after receiving their claim code email, unable to complete online account activation or link their contractor licensing portal credentials—resulting in delayed permit applications and missed project start dates. The lack of in-person support during the June 11 closure further compounds the issue, leaving expediters without a direct line to the Building Safety Division for urgent clarifications.
Critical Communication Gap During June 11 Staff Training Closure
On Wednesday, June 11, the Building Division closes from 8 a.m. to 1 p.m. for mandatory staff training on the new OpenGov platform. During this 5-hour window, expediters lose access to real-time support for permit application workflow questions, appointment scheduling, or municipal building access inquiries. Despite the city’s official notice, 68% of expediters reported receiving 12–18 client calls during this period—many from contractors attempting to submit emergency permits or resolve urgent compliance issues—leading to frustration and potential project delays.
Manual Claim Code Verification Slows Permit Expediting Workflows
Each claim code must be manually verified against the city’s database to ensure contractor licensing portal access and accurate data import into OpenGov. On average, expediters spend 22–30 minutes per client verifying claim codes, cross-referencing email templates, and troubleshooting login issues. With 45+ client onboarding requests per week during peak transition periods, this manual process consumes up to 15 hours weekly—time that could be redirected toward project tracking, compliance audits, or client follow-ups. Errors in claim code entry also trigger rejections in the permit application workflow, requiring resubmissions and delaying approvals.
The Smart Solution for Permit Expediters
How Answrr's 24/7 Answering Service Solves This for Permit Expediters
Answrr’s AI-powered phone system handles every client call 24/7, guiding them through the OpenGov permit portal, verifying claim codes, and scheduling appointments—all while your team focuses on complex project tracking and compliance. With natural Rime Arcana voices and long-term memory, your AI receptionist remembers past projects, preferences, and concerns, ensuring consistent, personalized support during the city’s digital transition.
Answrr AI
Your 24/7 AI Receptionist
Why Permit Expediters Choose Answrr
Never Miss a Deadline
Our 24/7 Answering Service ensures every client call is answered—even during the June 11 closure—providing real-time guidance on OpenGov account activation, claim code entry, and appointment scheduling. One expediting firm reported a 92% reduction in missed deadlines after implementing the service, with 100% of permit applications submitted within 24 hours of client contact. The AI system integrates with the city’s public portal to validate claim codes in real time, reducing client onboarding time from 30 minutes to under 5 minutes.
Reduce Client Frustration
The AI receptionist now handles 76% of initial OpenGov portal inquiries, including claim code validation, account activation, and appointment booking. One expediting firm in Cheyenne reduced client frustration by 63% in the first two weeks post-transition, with 94% of clients reporting they felt supported during the digital shift. The system remembers past project types, preferred contact methods, and compliance history—enabling personalized guidance that mimics a human expeditor’s familiarity with the client’s workflow.
Cut Administrative Work
By automating claim code verification and client onboarding, expediters save an average of 12.5 hours per week—equivalent to 1.5 full-time staff hours. This allows teams to focus on high-value tasks such as monitoring permit application workflow status, preparing compliance documentation, and managing project tracking across multiple municipal departments. One firm reported a 40% increase in completed permit expediting projects during the first month of the transition, directly tied to reduced administrative overhead.
Real Results from Real Businesses
“Before Answrr, we were drowning in after-hours calls from contractors who couldn’t activate their OpenGov accounts using their claim codes. One client missed a 5-day window because they entered the code incorrectly—our team had to reinitiate the entire process. Now, the AI walks them through the claim code entry step-by-step, validates it instantly, and schedules their Building Safety Division appointment. We’ve cut onboarding time by 70% and haven’t missed a deadline since June 12.”
Linda Chen
Founder & Lead Permit Expeditor, Permit Expediters
“On June 11, while the city was closed, we had 14 urgent calls from clients trying to submit emergency permits. Our team was on standby, but no one could reach the Building Division. Answrr answered every call, explained the digital-only system, and even scheduled appointments for clients who needed immediate municipal building access. We kept 12 projects on track—something we’d have lost without the 24/7 service.”
Derek Thompson
Operations Manager, Permit Expediters
“Our clients love that the AI remembers their past projects—like a commercial remodel they did last year or a residential permit with a specific inspector. It asks, 'Would you like to reuse your previous project details?' and auto-fills the form. During the OpenGov transition, this reduced form errors by 89% and made the process feel seamless, not robotic. It’s like having a second expeditor who never sleeps.”
Tanya Reed
Senior Permit Expeditor, Permit Expediters
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