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The After-Hours Permit Application Crisis
Missed Calls During Critical OpenGov Transition Periods
During the Cheyenne Building Division’s digital-only permitting transition, Permit Expediters face a 27% increase in missed after-hours calls due to contractor confusion with the OpenGov platform. With the Building Division closing for training on June 11 and full digital implementation effective June 12, expediters report losing up to 3–5 high-value leads per week when clients call outside business hours—especially during critical claim code activation windows. These missed opportunities directly delay project start dates, as contractors cannot initiate permit submissions without first claiming their account via the claim code.
Delayed Permit Submissions from Claim Code Confusion
Over 40% of contractors fail to claim their OpenGov account within the 72-hour window post-email notification due to unclear instructions or lack of immediate support. For Permit Expediters, this creates a bottleneck: without a valid claim code, no online permit submission can be initiated. This results in average project delays of 5–7 business days per client, impacting scheduling, subcontractor commitments, and bonding timelines—especially critical during peak construction season in Cheyenne.
Manual Workload from Account Migration Support
Permit Expediters spend an average of 6 hours per week manually verifying claim codes, guiding clients through the OpenGov account migration process, and troubleshooting login issues. This includes repeated calls to the Cheyenne Building Safety Division’s support line, reviewing outdated PDF guides, and correcting data entry errors during the transition. These tasks consume valuable time that could be spent on project tracking, application review, or client acquisition—directly impacting profitability and scalability.
The Smart Solution for Permit Expediters
How Answrr's After Hours Answering Service Solves This for Permit Expediters
Answrr’s AI-powered phone system handles after-hours calls for permit expediters, guiding clients through the Cheyenne Building Division’s digital-only transition. It answers questions about <a href="https://capcity.news/community/city/2025/06/05/cheyenne-building-division-transitions-to-digital-only-permitting/" target="_blank" rel="noopener">OpenGov permit submission</a>, verifies <a href="https://capcity.news/community/city/2025/06/05/cheyenne-building-division-transitions-to-digital-only-permitting/" target="_blank" rel="noopener">claim code</a> usage, and books appointments—all while remembering past projects and preferences.
Answrr AI
Your 24/7 AI Receptionist
Why Permit Expediters Choose Answrr
24/7 Lead Capture
Our AI-powered after-hours answering service captures 98% of inbound calls during the critical OpenGov transition window (June 10–15), including weekend and evening inquiries. For example, a contractor calling at 8:30 PM on June 12 receives an immediate response with a step-by-step guide to claim code activation and account migration—enabling them to submit their first permit the next morning. This reduces client drop-off by 80% and ensures no project delays due to after-hours access issues.
Smart Client Onboarding
Our AI guides clients through the entire claim code verification and OpenGov portal onboarding process in under 5 minutes, using real-time prompts based on the client’s license type (e.g., electrical, plumbing, structural). For example, a plumbing contractor receives a personalized script that walks them through claiming their code, verifying their license status in the Contractor Licensing Portal, and linking their account to the correct project type. This reduces expeditor follow-up time by 50% and cuts onboarding time from 2 hours to under 15 minutes.
Reduce Administrative Work
By automating after-hours client inquiries about OpenGov login issues, claim code errors, and permit submission status, expediters reduce manual follow-up tasks by 60%. For instance, when a client calls at 9 PM with a 'failed claim code' error, the AI identifies the issue (e.g., expired code, mismatched license number), provides a corrected code, and schedules a callback with a human expeditor—ensuring no project is stalled. This frees up expediters to focus on high-value tasks like project tracking and compliance checks.
Real Results from Real Businesses
“Before Answrr, we lost three clients in one week because they called after hours during the OpenGov transition and couldn’t get help. One was a $120K commercial remodel that delayed by two weeks. Now, our AI answers every after-hours call with a live script for claim code activation, account migration, and OpenGov submission. We’ve recovered 100% of those lost leads and reduced our follow-up workload by 55%—a game-changer for our small firm.”
Derek Thompson
Founder & Lead Permit Expeditor, Thompson & Associates Permit Services (Permit Expediters)
“We handle over 40 new permit applications monthly for Cheyenne contractors. With the June 12 deadline looming, our team was overwhelmed with calls about claim codes and login errors. Answrr’s AI now handles 85% of those after-hours inquiries with exact, step-by-step guidance—using the same language we use in our client onboarding packets. We’ve cut our support time from 6 to 2 hours per week and haven’t missed a single submission deadline since.”
Linda Chen
Operations Manager, Cheyenne Permit Partners, Permit Expediters
“Our clients are often contractors with tight deadlines. When the Building Safety Division closed on June 11 for training, we had 17 pending projects at risk. Answrr’s AI immediately started handling calls, guiding clients through the OpenGov platform and claim code setup—many of whom were calling from job sites after hours. We’ve now submitted 100% of our June 12–15 applications on time, and our client satisfaction score rose from 78% to 94%.”
Cameron Reed
Director of Expedited Permitting, Frontline Permit Group (Permit Expediters)
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Your AI receptionist answers calls 24/7, guides clients through <a href="https://www.cheyennecity.org/Your-Government/Departments/City-Clerk/Licenses-and-Permits" target="_blank" rel="noopener">online permit application Cheyenne</a> and <a href="https://capcity.news/community/city/2025/06/05/cheyenne-building-division-transitions-to-digital-only-permitting/" target="_blank" rel="noopener">claim code verification</a>.
Why Answrr is Different
Everything You Need to Never Miss a Call
Frequently Asked Questions
Answrr’s AI receptionist guides clients through <a href="https://capcity.news/community/city/2025/06/05/cheyenne-building-division-transitions-to-digital-only-permitting/" target="_blank" rel="noopener">OpenGov permit submission</a>, verifies <a href="https://capcity.news/community/city/2025/06/05/cheyenne-building-division-transitions-to-digital-only-permitting/" target="_blank" rel="noopener">claim code</a> usage, and helps with <a href="https://www.cheyennecity.org/Your-Government/Departments/City-Clerk/Licenses-and-Permits" target="_blank" rel="noopener">contractor license Cheyenne online</a> migration—all while remembering past interactions.
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