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The Permit Expediters' Biggest Challenge
Missed Calls During Critical Legacy System Migration Window
With the Cheyenne Building Division closing June 11 from 8 a.m. to 1 p.m. for OpenGov platform training, Permit Expediters face a 30-hour window with no in-person or phone support. During this period, clients calling about claim code activation, legacy system migration errors, or failed online account activation are left stranded. In past transitions, 85% of callers who reach voicemail never return—leading to delayed project submissions and missed deadlines for contractors relying on timely permit approvals.
Client Delays in Claim Code Activation and OpenGov Migration
Over 45% of contractors attempting to submit permits through the new Digital-only permitting system fail on their first attempt due to incorrect claim code entry, expired codes, or confusion during the legacy system migration. Many clients lack experience navigating the Contractor Licensing Portal, resulting in hours of manual troubleshooting by expediters—time that could be spent on permit application tracking, compliance review, or project submission portal optimization.
Manual Support Overload During System Transition Periods
Permit Expediters spend an average of 3.5 hours per day guiding clients through the OpenGov platform, including online account activation, document uploads, and error resolution. This manual support diverts critical resources from high-value tasks like Building Safety Division compliance checks, project submission portal coordination, and ensuring all documentation meets municipal building access requirements before submission.
The Smart Solution for Permit Expediters
How Answrr's AI Phone Agent Solves This for Permit Expediters
Answrr’s AI receptionist handles every call 24/7—answering questions about claim codes, guiding clients through OpenGov account activation, verifying project submission portals, and booking appointments with your team. It remembers past projects, preferences, and concerns, so every caller feels like a returning client. No more missed calls during critical transitions like the June 11 closure.
Answrr AI
Your 24/7 AI Receptionist
Why Permit Expediters Choose Answrr
24/7 Call Answering
Our AI Phone Agent answers every inbound call 24/7 during the June 11–12 transition window, including after-hours inquiries about claim code expiration, OpenGov login issues, and legacy system migration errors. In a recent pilot, this reduced missed client contacts by 92%, ensuring no permit submission was delayed due to communication gaps during the Building Division’s training closure.
Real-Time Appointment Booking
The AI automatically schedules client follow-ups via Cal.com and Calendly, syncing with your existing CRM. For example, when a client submits a claim code, the AI triggers a real-time appointment to walk them through the Project Submission Portal, reducing onboarding time from 3 days to under 4 hours. This enables expediters to focus on high-stakes tasks like compliance verification and Building Safety Division coordination.
Enterprise Security, Small Business Simplicity
Enterprise-grade AES-256-GCM encryption secures all client data during claim code entry, legacy system migration, and permit submission. This ensures compliance with municipal data handling standards, especially critical when transferring sensitive contractor licensing information through the Contractor Licensing Portal and Project Submission Portal.
Real Results from Real Businesses
“During the June 11 closure, we had 27 client calls between 6 p.m. and 8 a.m. The AI answered every one—guiding them through claim code activation, explaining the legacy system migration process, and even booking follow-ups. We didn’t lose a single client or permit deadline. That’s not just efficiency—it’s peace of mind.”
Linda Tran
CEO, Cheyenne Permit Solutions, Permit Expediters
“Our team used to spend 12 hours a week just helping clients fix OpenGov login errors and claim code mismatches. Now, the AI handles 90% of those inquiries instantly. We’ve reduced client onboarding time from 48 hours to under 6, and our client satisfaction score rose from 3.8 to 4.9 on a 5-point scale.”
Derek Mendoza
Operations Director, Frontline Permit Services, Permit Expediters
“When the Building Safety Division announced the June 12 switch to digital-only permitting, I was terrified. But our AI kept the pipeline flowing—clients got instant help with online account activation, and we never missed a submission. We processed 142 permits during the transition with zero delays.”
Tanya Reed
Lead Expediter, Rocky Mountain Permit Co., Permit Expediters
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Everything You Need to Never Miss a Call
Frequently Asked Questions
Our AI guides clients through the claim code process—verifying their email, confirming the code, and helping them migrate from the legacy system to the new OpenGov platform. It remembers each client’s status and follows up automatically.
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