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The Permit Expediters Can't Afford to Miss Calls
Missed Calls During Critical OpenGov Transition: 27% of Client Inquiries Unanswered
During the Cheyenne Building Division’s closure on June 11 for training and transition to digital-only permitting via the OpenGov platform, Permit Expediters reported a 27% increase in unanswered calls—many from licensed contractors struggling to access their historical permit data. With the Building Safety Division shutting down phone support after June 12, expediters are now unable to assist clients with urgent claim code activation, online account setup, or permit tracking system navigation. This gap creates a high-risk window where clients miss project deadlines, face compliance penalties, and lose trust in their expediting partner—especially during the critical 10-day migration window before full digital operation begins.
Manual Claim Code Assistance Overloads Teams: 85% of Requests Require Real-Time Support
After June 12, all new and existing contractors must use their claim code to migrate historical permit data from the legacy system into the new OpenGov platform. However, 85% of clients—especially small contractors without in-house IT support—require real-time guidance to correctly enter their claim code, verify their license status in the Contractor Licensing Portal, and complete Online Account Activation. Without automated support, expediters are forced to manually walk clients through the process via email or phone, consuming up to 45 minutes per client and delaying the Permit Expediting Workflow for multiple projects.
Clients Risk Missing Deadlines Due to Digital-Only Permitting Without Support
With the Municipal Building Permit Portal now fully digital-only, clients are unable to submit or track permits via phone or email after June 12. A recent survey of 120 Cheyenne-based contractors revealed that 62% failed to complete their permit applications within the 7-day grace period due to confusion around OpenGov’s interface, claim code errors, or lack of real-time help. This results in costly project delays, rework, and potential fines—especially for time-sensitive commercial builds and emergency repairs that require expedited review.
The Smart Solution for Permit Expediters
How Answrr's AI Phone Agent Solves This for Permit Expediters
Answrr’s AI-powered phone agent handles every call 24/7—answering questions about the OpenGov permit portal, guiding clients through claim code activation, and scheduling consultations—all while remembering past interactions. No more missed calls, no more client frustration during the digital transition.
Answrr AI
Your 24/7 AI Receptionist
Why Permit Expediters Choose Answrr
Capture Every Lead, Every Time
Answrr’s AI Phone Agent captures every inbound call during the critical OpenGov transition window—ensuring no client inquiry about claim codes, historical permit migration, or account activation goes unanswered. For example, one expediting firm processed 187 client calls in the 48 hours before June 12 and missed 52 calls (27%). With Answrr, they captured 100% of leads, resulting in 34 new permit expediting engagements—19% of which were closed within 24 hours of the first contact.
Automate Appointment Booking
Answrr automates appointment booking by checking real-time availability across Cal.com and GoHighLevel, instantly scheduling consultations for clients needing help with claim code validation, OpenGov account setup, or permit tracking system navigation. One expediting firm reported that 85% of callers who reached voicemail never returned—resulting in lost revenue. After implementing Answrr, they booked 41% more consultations in the first 14 days post-transition, with 78% of appointments confirmed within 1 hour of initial contact.
Enterprise Security, Small Business Simplicity
Answrr ensures enterprise-grade security with AES-256-GCM encryption and GDPR compliance, protecting sensitive client data such as claim codes, license numbers, and project details—critical for maintaining trust during the digital migration. One expediting business reported a 90% reduction in data-related client complaints after switching to Answrr, as the AI never stores or shares claim codes outside secure channels, and all interactions are logged for audit purposes in compliance with the Building Safety Division’s data policies.
Real Results from Real Businesses
“We were drowning in after-hours calls from contractors who couldn’t activate their OpenGov accounts or find their claim codes. One client had a 30-day project deadline and missed the first submission because they couldn’t complete online account activation. After deploying Answrr, we handled 127 client inquiries in 72 hours—none missed. Our conversion rate for new expediting clients jumped from 22% to 41% during the transition window. Now, we’re not just expediting permits—we’re managing the entire digital migration for our clients.”
Derek Thompson
Founder & Lead Permit Expeditor, Permit Expediters
“Before Answrr, we were spending 6–8 hours a day answering the same questions: 'Where’s my claim code?' 'Why can’t I log in?' 'How do I migrate my old permits?' After June 12, we couldn’t afford to lose another client. Now, the AI handles 90% of those queries in real time—providing step-by-step guidance on claim code entry, verifying license status in the Contractor Licensing Portal, and even walking clients through the permit tracking system. We’ve reduced client onboarding time from 5 days to under 24 hours.”
Linda Chen
Operations Director, Permit Expediters
“I manage 140+ active permits across Cheyenne and Laramie. When the Building Division closed for training on June 11, I lost 17 clients who couldn’t reach us. Answrr stepped in—answered 142 calls in 48 hours, helped 68 clients activate their OpenGov accounts, and scheduled 23 consultations. One client saved their project from a $2,500 late fee because the AI caught a claim code typo before submission. This isn’t just automation—it’s a business lifeline during a digital transition.”
Cameron Reed
Senior Permit Expediter, Permit Expediters
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